General Terms and Conditions (GTC)

By entering and using the laundry center you accept the following terms and conditions:

• Only customers are allowed to stay in the washing center. Entering the washing center and using the machines and washing powder is at your own risk.
• The customer is obliged to thoroughly inspect the equipment for damage and residues before use, to conscientiously adjust the equipment and to stay with the equipment during the entire machine operation.
• In the event of problems or operating errors, the service/emergency number posted in the store must be called. „Wild pushing around on the machines especially the central control (payment machine) is forbidden“ The causer is liable for wilful damage.
• The customer reports malfunctions to the service / emergency number posted in the store. He then takes a „stop card“, hangs the upper part on the machine and throws the lower part, completely filled in, into the mailbox in the washing center.
• Dyeing of laundry is prohibited.
• Washing and drying is generally allowed only for household laundry. The information on the care labels of the laundry must be observed.
• Washing and drying of extremely soiled laundry, animal blankets, especially horse blankets, laundry soiled with oil, cement, tar or grease, carpets, rubber mats, shoes, ropes and tents, and mops is prohibited.
• All laundry must be checked for forgotten nails, screws, small parts, etc. Hooks and the like, e.g. from curtains, must be removed.
• Machines must not be overfilled or used improperly. For service calls which are triggered due to an infringement, we charge at least 50 EURO compensation.
• In case of violation of these prohibitions, a report will be filed and damages of at least 75 EURO will be charged.
• The consumption of alcohol and other intoxicants is prohibited.
• Smoking is not allowed in the entire washing center.
• The laundry center operator is not responsible for laundry that has been left lying around, stolen, discolored or otherwise soiled, shrunk or damaged in any other way, e.g. due to the adjustment or incorrect selection of the program.
• The washing centers are under video surveillance. There is no right to the release of pictures in case of damage. The customer agrees to video recordings and their storage by entering the wash center.
• Photo, video and sound recordings, events and other recordings or other use of the washing center require the written, personal permission of the washing center operator.
• A machine must be selected at the central control (payment machine) after money has been inserted (compulsory purchase). The payment machine (central control) cannot be used as a change machine. Refunds are excluded.
• In principle, only the prices and information displayed at the central control (payment machine) are valid. All information in other media is non-binding. Errors excepted.
• The door closes automatically at closing time (after 22:00) (can only be opened from the inside). The collection of the laundry is then only possible again on the next working day (from 06:00).
• The washing centers are controlled by a security company outside business hours. The instructions of the employees must be followed.